Privacy policy

This Privacy Policy explains how Steve's Hardware (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you access or use our services. It also outlines your privacy rights and how the law protects you.

By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capital letters have specific meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

  • Account: A unique profile created to access our services.
  • Company: Refers to Steve's Hardware.
  • Cookies: Small data files stored on your device that track and record your activity on our website.
  • Country: United Kingdom
  • Device: Any device used to access our services, such as a smartphone, tablet, or computer.
  • Personal Data: Any information that can be used to identify an individual.
  • Service: Refers to the Steve's Hardware website and any associated services.
  • Service Provider: Third-party companies that support our operations and services.
  • Usage Data: Automatically collected information about how you use our website (e.g., browser type, IP address, session duration).
  • Website: Steve's Hardware, accessible at https://www.steveshardware.co.uk
  • You: The individual or organization using our services.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information such as:

  • Email address

2.2 Usage Data

Automatically collected information may include:

  • IP address
  • Browser and device type
  • Pages visited and time spent on each
  • Time and date of access
  • Diagnostic and crash information
  • Location data (if enabled)

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as beacons and scripts) to monitor site activity and improve user experience.

Types of Cookies

  • Necessary (Session Cookies): Essential for site functionality.
  • Cookie Consent (Persistent Cookies): Remembers your cookie preferences.
  • Functionality (Persistent Cookies): Stores user settings and preferences.

You can disable cookies via your browser settings, though some features may become unavailable.

4. How We Use Your Personal Data

We use the data we collect to:

  • Operate and maintain our website
  • Manage accounts and process orders
  • Provide customer support and notifications
  • Send marketing communications (with consent)
  • Comply with legal requirements
  • Analyze site performance and trends
  • Conduct business operations (e.g., mergers or acquisitions)

5. Sharing Your Personal Data

We may share your personal data:

  • With Service Providers who assist in service delivery
  • During business transfers such as mergers or acquisitions
  • With affiliates, who are required to follow this policy
  • With partners offering relevant promotions (with your consent)
  • In public areas, if you choose to post information
  • For any purpose you explicitly consent to

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Usage Data may be retained longer if used for security or performance analytics.

7. International Data Transfers

Your data may be stored and processed outside your jurisdiction. We take appropriate steps to ensure all international transfers comply with applicable privacy laws and are handled securely.

8. Your Data Rights

You have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Withdraw consent at any time

You can exercise these rights via your account settings or by contacting us directly. Some data may be retained as required by law.

9. Disclosure of Your Information

9.1 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.

9.2 Legal Requirements

We may disclose personal data when necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Ensure user and public safety
  • Respond to legal claims

10. Data Security

We implement commercially reasonable security measures to protect your data. However, no internet transmission or storage system is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Services

Some third-party services we use may collect data under their own privacy policies. For example:

12. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us so we can delete it.

13. External Links

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email or a prominent notice on our website. Updated versions are effective upon posting.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Address: 3 The Centre, High St, Halstead CO9 2AJ
Phone: +44 77 3311 1664
Email: contact@steveshardware.co.uk
Website: https://www.steveshardware.co.uk